Information about our services
On March 11, WHO officially declared COVID-19 a pandemic.
Pandemics (such as COVID-19) and official measures / orders are events that are explicitly excluded from insurance coverage for our products. For this reason, we cannot reimburse costs when canceling a trip. Please contact your tour operator or the airline directly.
In the event of a medical emergency, please call our emergency call center directly, Tel. +41 44 563 62 63.
Thank you for your understanding.