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Infor­ma­ti­on about our ser­vices

On March 11, WHO offi­cial­ly decla­red COVID-19 a pan­de­mic.

Pan­de­mics (such as COVID-19) and offi­cial mea­su­res / orders are events that are expli­ci­tly exclu­ded from insuran­ce coverage for our pro­ducts. For this rea­son, we can­not reim­bur­se cos­ts when can­ce­ling a trip. Plea­se con­ta­ct your tour ope­ra­tor or the air­line direct­ly.

In the event of a medi­cal emer­gen­cy, plea­se call our emer­gen­cy call cen­ter direct­ly, Tel. +41 44 563 62 63.

Thank you for your under­stan­ding.

24/7 emergency and legal assistance whilst travelling or other travel matters.